Frequently Asked Questions

Everything you need to know about your PICANTE experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-14 days for international shipping.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

How do I find the right size for me?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or reaching out to our team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At PICANTE, we prioritize quality and ethics. We use organic cotton, recycled polyester, and work exclusively with manufacturers who adhere to fair labor standards and environmentally conscious production methods.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.